Job Description

Straw Holdings is looking for a proactive and professional Client Communication Executive to manage communication with clients, ensure smooth coordination between internal teams and clients, and maintain strong client relationships.

Key Responsibilities

Act as the primary point of contact for clients through calls, emails, meetings, and messaging platforms.

Handle client inquiries, feedback, and follow-ups professionally and on time.

Coordinate with internal departments such as social media, design, content, video, and marketing teams for client requirements.

Prepare meeting notes, updates, reports, and communication summaries.

Maintain proper communication records and client databases.

Ensure timely delivery of work and communicate progress updates to clients.

Handle client complaints or concerns and escalate issues when necessary.

Schedule meetings, presentations, and follow-up sessions with clients.

Build and maintain long-term professional relationships with clients.

Required Skills & Qualifications

Excellent verbal and written communication skills in English and Nepali.

Strong interpersonal and coordination abilities.

Good understanding of digital marketing services and social media platforms.

Ability to multitask and manage multiple client accounts.

Professional attitude and strong organizational skills.

Prior experience in a digital marketing company will be highly preferred.

Preferred Qualities

Confident and presentable personality.

Ability to work under deadlines and pressure.

Strong problem-solving.

Team-oriented mindset with attention to detail.

Positive attitude and willingness to learn.

Working Hours

Sunday to Friday

Office Hours

10 AM-6 PM

Benefits

Professional and friendly work environment

Career growth opportunities

Festival and team engagement events

Paid leave and company benefits as per policy