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Corporate Relationship Officer

Job Description
The Corporate Relations Officer is responsible for managing relationships with corporate clients, ensuring timely communication, payment follow-ups, and service satisfaction. The role focuses on client retention, revenue recovery, and seamless coordination between customers and internal teams (accounts, technical, and support).Key Responsibilities1. Client Communication & Relationship ManagementCall corporate clients regularly for feedback on services
Maintain strong, long-term relationships with assigned accounts
Act as the primary point of contact for corporate customers
2. Feedback & Issue HandlingCollect customer feedback and share insights with internal teams
Coordinate with technical/support teams to resolve complaints quickly
Ensure high customer satisfaction and service quality
3. Billing & Payment CoordinationHandle billing-related inquiries from clients
Coordinate with the accounts team for invoice clarification and corrections
Educate clients on billing structure, plans, and charges
4. Payment Follow-up & RecoveryConduct timely follow-ups for due and overdue payments
Ensure collection targets are met
Maintain accurate records of payment status and commitments
5. Agreement & DocumentationManage corporate client agreements and renewals
Ensure proper documentation and compliance with company policies
Track contract validity and initiate renewal discussions
6. CRM & ReportingUpdate all client interactions, feedback, and payment status in CRM
Prepare daily/weekly reports on follow-ups, collections, and issues
Track key metrics like collection efficiency and client retention