Job Description

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences for our guests through thoughtful service, personal connections, and attention to every detail. But could you be the one who turns a great stay into an unforgettable one? We’re searching for a Guest Experience Supervisor to support our team in delivering exceptional service and ensuring every guest enjoys a seamless and memorable stay at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

Supporting the daily guest experience operations and ensuring exceptional service standards are consistently delivered across all guest touchpoints

Welcoming guests, handling special requests, and creating personalized experiences to enhance guest satisfaction and loyalty

Responding promptly and professionally to guest feedback, concerns, and service recovery situations

Coordinating closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences

Assisting with VIP arrivals, room preparations, amenities, and special occasions to deliver memorable stays

Monitoring guest feedback platforms and supporting initiatives to improve guest satisfaction scores and service quality

Training and motivating team members to maintain a warm, engaging, and service-focused environment

Supporting daily operational reporting and ensuring smooth communication during shift handovers

What We need from you

Diploma or higher education qualification in Hotel Management, Hospitality, or related field preferred

Minimum 2–4 years of experience in Front Office, Guest Relations, or Guest Experience operations within a hotel environment

Strong interpersonal, communication, and problem-solving skills

Passion for delivering exceptional guest service and creating memorable experiences

Ability to work confidently in a fast-paced hospitality environment

Familiarity with hotel property management systems and guest service platforms preferred

Flexibility to work shifts, weekends, and public holidays as required by hotel operations

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.