Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Hub Manager
Basic Job Information
| Job Category: | General Mgmt. / Administration / Operations |
| Job Level: | Mid Level |
| No. of Vacancy/s: | [ 4 ] |
| Employment Type: | Full Time |
| Job Location: | Butwal, Pokhara, Bharatpur, Biratnagar |
| Offered Salary: | Negotiable |
| Apply Before(Deadline): | May. 20, 2018 23:55 (6 days, 11 hours from now) |
Job Specification
| Education Level: | Bachelor |
| Experience Required: | Not Required |
Job Description
- Satisfying the customers at the store by answering their queries and complaints as per Daraz SOPs
- Writing emails, generating complaints as and when required
- Handling irate customers by using soft skills
- Manage the after sales flow for walk in customers
- Learning all the Systems and Processes as and when guided
- Educate the customer on Daraz and all marketing related material
- Educate the customer on Dforce and all Dforce related marketing
- Meeting the Productivity and Quality KPI as per target assigned
Knowledge, Skills and Abilities:
- Minimum Bachelor’s Degree in Management or related discipline with minimum 2 year experience in relevant field
- Previous experience at marketing and sales with proven skill at pitching products
- Proactive and able to work both independently and within a team
- Proven negotiation skills, influencing abilities
- Strong numerical and analytical ability
- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
What we offer:
- International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
- Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
- Six days a week (Monday to Friday), 9 AM to 6 PM working hours
- Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up
How to apply:
- Email with your CV as an attachment to jobs@daraz.com.np. Your email needs to serve as a cover letter
- Include in the subject field of the email the title of the job and preferred location you are applying for
- If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information
