Job Overview
CG Communications Ltd. (CG Net)
JOB OPPORTUNITY
Chaudhary Group (CG Corp Global), Nepal’s largest and fastest-growing multi-national conglomerate headquartered in Nepal. Its businesses include financial services, Consumer goods, Education, Cement, Hospitality, Energy, Electronics, Real Estate, Biotech, Ayurveda, Shashwat Dham, and more.
CG Communications Ltd. (CG NET) announces a vacancy for the position of Digital Support (2 No’s) based in, Thapathali, Kathmandu.
Job Specification:
– Qualification: Bachelor’s degree
– Experience: 2+ years
– Proficient in Microsoft Office package (MS Word, Excel, Power Point)
Major Roles and Responsibilities:
– Responding to customer queries in a timely and accurate via Social media, Live/App chat, Goggle Reviews & Email.
– Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools.
– Handle customer complaints; obtain from different channels and examine all relevant information to assess validity of complaints and to determine possible causes.
– Provide appropriate solutions and alternatives within the time limits.
– Refer unresolved customer grievances to designated departments for further investigation.
– Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
– Monitor customer feedback and share with our Product, Sales and Marketing teams.
Core Competencies:
– Excellent oral and written communication skills in both Nepali and English.
– Attention to details with proactive and ability to plan on assigned tasks.
– Ability to synthesize the information based on available data.
– Excellent interpersonal, teamwork, and time management skills.
Eligible professionals are encouraged to e-mail your updated resume to: [email protected] within 7 days from the date of publication.
Only shortlisted candidates shall be called for an interview.