CloudFactory
JOB OPPORTUNITY
Quality Improvement Manager – Workforce Recruitment
Description
About CloudFactory:
CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 300+ companies, we enrich data for the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re a global workforce of 7,000+ talented individuals, with offices in the U.K., U.S., Nepal, and Kenya.
You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small, and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!
Join us and together let’s earn, learn, and serve our way to become leaders worth following!
The Role:
Are you a bright, energetic and curious type, who wants to make a difference in this world? As the Quality Improvement Manager for Workforce Recruitment at CloudFactory, you will be based anywhere in the world, as part of our global team with operations in the US, UK, Nepal, and Kenya.
You’ll do the important work of designing, implementing, and continuously improving best-in-class processes and systems in Workforce Recruitment with the goal of creating a seamless recruiting experience for our recruiters, CloudWorkers, and stakeholders. You will be leading a team of Quality Analysts and working alongside the rest of the Workforce Recruitment team in hiring thousands of talented CloudWorkers across multiple countries to deliver data processing solutions in AI and automation for top technology companies. This is a role for a person who is passionate about both people, processes, and technology with a strong desire to “grow like bamboo” in your career with us.
The Responsibilities:
- Develop standardized Workforce Recruitment KPIs and quality standards.
- Design, create and roll outsmart, insightful dashboards tracking key recruiting metrics.
- Collect, analyze, and present data at every stage of the recruitment process with the goal of discovering useful information, informing conclusions, supporting decision-making, and driving quality and process improvement initiatives.
- Perform risk identification, assessment, and mitigation activities focusing on root cause analysis and preventive action.
- Perform regular quality and process audits to ensure compliance with Workforce Recruitment quality standards and ISO principles.
- Coordinate and deliver training, calibration sessions, and problem-solving workshops to share best practices and tackle business challenges.
- Custodian of Workforce Recruitment knowledge database which includes process documents, risk register, dashboards, spreadsheets, and other recruitment data repositories.
- Accountable for the growth and development of the Quality Improvement team – its Objectives and Key Results (OKRs) and performance of team members.
- Partner with Delivery, Product, IT, Sales, and Customer Success stakeholders to identify challenges, best practices, and areas for continuous improvement in sourcing and recruiting productivity, throughput, and quality.
Requirements
The Experience and Skills:
- 7+ years of relevant work experience in Quality Management, Business Process Management, and Project Management in a high-growth, multinational technology company.
- 3+ years of people leadership experience with a proven track record of training and mentoring dynamic high-performing teams across multiple countries.
- Seasoned Project Manager (MBA or PM certification/s) with proven ability to successfully complete initiatives across cross-functional teams by utilizing project management methodologies such Agile, Scrum, etc.
- Skilled in Business Process Management with hands-on experience in leading process design, implementation, and continuous improvement.
- Skilled in data collection methods such as surveys, interviews, focus groups, experiments, etc.
- Skilled in data analysis methods such as qualitative and quantitative analysis, statistical analysis, predictive modeling, etc.
- Skilled in data visualization using Excel, Power BI, Google Chart, Data Studio, Tableau, Zoho Analytics, or other similar tools.
- Adept at using various productivity and collaboration tools such as Google Workspace, Microsoft Office, ClickUp, Slack, Zoom, and other similar tools.
- Business-level verbal and written English communication skills.
- Strong ability to communicate complicated and nuanced insights in accessible language to relevant stakeholders.
- High EQ (emotional intelligence) and CQ (cultural intelligence).
- Familiarity with various Applicant Tracking Systems and HR databases.
- International work/life experience or passion is a plus.
The Fit:
- You resolve to own up to commitments and promises you have made by taking responsibility for the outcomes of your own actions and decisions.
- You work effectively and inclusively with a range of people, both within and outside of the organization.
- You show courage and confidence to speak up skillfully, challenging others even when confronted with resistance or unfamiliar circumstances.
- You use information, insights, and knowledge in a structured way to identify options, make recommendations, and work towards resolving challenges.
- You demonstrate determination, resourcefulness, and purpose to deliver the best results for the organization.
- You lead by example, act with integrity, impartiality, and independence, balancing personal and organizational needs.
- You proactively invest the time to build and maintain rich authentic relationships by meeting, encouraging, knowing, listening and empathizing with others at work.
Benefits
- Lunch & Snacks Provided Monday-Friday
- Home Office Allowance
- Travel Allowance
- Social Security Fund
- Festival Bonus
- Hybrid Work Modality
- Health Spending Account
- Medical Insurance
- Accidental Insurance
- Amazing Company Mission and Culture
- Growth Opportunities
Join us, and change the world for the better. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!