JOB OPPORTUNITY
Position: Seller Communication Manager
job Information
Department Nam: Marketplace Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
The Marketplace team at Daraz manages the complete journey, experience, performance, and engagement of marketplace sellers for Daraz. We are seeking a talented team lead with strong analytical skills to support the compliance function regionally in order to build the right systems and processes for compliance.
- Understand seller concerns/education gap & prepare seller education material to help resolve it
- Coordinate with the relevant stakeholder to work on seller education on a specified topic
- Develop content for Seller communications via different channels
- Complete content development, meet deadlines and follow content requirements in terms of style and project specifications
- Revise/edit content as per the relevant stakeholder’s feedback and requests
- Help create style guides or suggest changes to ensure content is consistent and clear
- Work with different stakeholders to define their content needs
- Conduct research on any given topic
- Align with the creative team for visual content creation
- Localize the communication content and system content as and when required
Requirements
- Bachelors/Masters in any field, 2+ year of relevant professional experience
- Proficient in Microsoft suite(Word, Excel, Power Point)
- Comfortable working cross-functionally
- Strong verbal and written communication skills in both Nepali and English
- Adapts well to fast-paced working environment
Importantly, we look for someone who will live by our values that define everything we do:
- Customer commitment
- Teamwork
- Embrace change
- Integrity
- Ownership
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Five days working week (Monday to Friday)
- Benefit Package: Social security fund, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up