Daraz
JOB OPPORTUNITY
Customer & Seller Experience Project Manager
Job Information
Department Name: Customer Care Office
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
- Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed on time
- Plan by preparing a PMO and align the members who are to be the part of the project
- Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress
- Act as a main POC for all the new regional customer and seller centric projects
- Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress
- Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company
- Perform other ad hoc tasks and duties within the scope, spirit, and purpose of the job as assigned
- Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience
- Lead the projects which have a direct or indirect impact on customer and seller experience
- Lead the customer retention project working closely with the management and the onsite team
- Promote the importance of customer feedback and learning throughout the business
- Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, help desk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey
Requirements
- Bachelor’s / Masters Degree from any reputed institution
- Minimum 2 to 3 years of experience in related field / industry
- Must have the Knowledge and experience in project management
- Should be a team player, Proactive & Initiative
- Excellent verbal / written communication skill
Importantly,we look for someone who will live by our values that define everything we do:
- Continuously Innovative
- Generosity of Spirit
- Deliver on our Promise
- Make It Personal
Benefits
- An international working environment with a unique opportunity to learn from industry leaders
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Five days working week (Monday to Friday)
- Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up
To apply for this job please visit recruit.zohopublic.com.