VACANCY ANNOUNCEMENT
Company: Daraz
Position: Customer Experience Executive
Job Information
Department Name: Customer Service
Industry: Marketing
Work Experience: 0-1 year
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Learn Daraz systems and processes as and when guided
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
• Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects
Requirements
• Bachelors Degree with minimum of 1 years of experience in related field
• Strong Verbal Communication skills and interpersonal skills
• Must be a Team Player with good decision making ability
HOW TO APPLY
