VACANCY ANNOUNCEMENT
Company: Daraz
Position: Digital Executive
Job Information
Department Name: Customer Service
Work Experience: 0-1 year
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
- Learn Daraz systems and processes as and when guided
- Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
- Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance
- Suggest improvement areas as per customer feedback and self-analysis.
Requirements
- Bachelors Degree with minimum of 1 years of experience in related field
- Strong written communication skills and interpersonal skills
- Must be a Team Player with good decision making ability
- Excellent written communication
- Great interpersonal and written communication skills
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
- Five days working week
- Benefit Package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up
