JOB OPPORTUNITY
Position: Key Account Manager
Job Information
Department Name: Commercial
Industry: Management
Work Experience: 0-1 year
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code:44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
- Build and manage relationship with key Daraz sellers and brand representatives from the Groceries, Pets, and Health & Beauty categories, to manage business growth in your portfolio. Note: This means regularly being touch with sellers and brands, and visiting the market
- Work with your sellers and brands to create promotions and schemes that boosts sales for your sellers and increases value for Daraz customers
- Keep a close tab on your industry. Be familiar with prices, logistics, key players, sourcing logistics, identify top sellers, trending products, and new brands that will provide Daraz customers with more variety
- Ensure that your sellers meet operational KPIs, i.e. they are processing orders, replying to customers’ questions, maintaining stocks correctly, etc.
- Analyze data to identify issues and areas for growth and create reports for internal and external stakeholders to track and improve performance
- Consistently and proactively take initiatives to grow your category and improve customer experience
- Build strong internal relationships with various internal stakeholders and teams across various functions and even with the regional team members
- Follow-up: A key part of the profile will include not just planning and proposing new initiatives, but also owning it and holding external and internal stakeholders accountable by following up consistently and on time
Requirements
- Minimum Bachelor’s Degree (preferably Management or Engineering). Freshers are welcome to apply
- Experience in sales or other fields (even if part-time) where communication and negotiation skills are built is desirable
- Additional training or certifications in MS Office (especially Excel), Communication, Marketing, Sales is desirable
- Must be able to write clear reports supported with data
- Any other additional certifications or trainings in areas that would lead to being a better more well-rounded professional is desirable
- Must possess 2 wheeler and valid driving license
Qualities and Personality Traits:
- Candidate should be a confident verbal communicator in Nepali and English. Should also be familiar with writing clear, concise emails, presentations, and reports in English
- Cares about how their output is seen and pays very close attention to detail
- Should have a hunger to learn on the job and must continuously seek to improve
- Proactive & Accountable: Is able to take ownership and responsibility of their work
- Organized: Should know how to manage time, prioritize tasks, and have good judgement and common sense
- Team Player: Understands the importance of building relationships and takes steps to build networks both within and outside the organization, and is willing to put in extra effort to help others and work towards common goals
- Flexible & Dependable: Candidate needs to be able to change course, put in extra time and work as the situation demands, and to achieve set targets
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Five days working week (Monday to Friday)
- Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up
