JOB OPPORTUNITY
Position: Team Lead- Incubation
Job Information
Department Name: Marketplace Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Job Description
- Prepare strategies and plans to improve the seller training quality
- Prepare seller training content and PPTs
- Handle multiple tasks, prioritize them and meet deadlines
- Handle sellers in a classroom training.
- Convince sellers to comply with company policies.
- Learn Daraz systems and processes as and when guided
- Create reports for internal and external stakeholders to track and improve performance of the new sellers
Requirements
- Bachelor completed in any field
- At least 2 years past work experience any field (Past experience in dealing with clients will be preferred)
- Ready to learn new systems and technologies
- Good communication skill
- Excellent people handling skills – calm, soft-spoken and persuasive
- Good in system handling skills (MS Office experience)
- Need to be highly energetic, self-motivated and independent thinker
Importantly, we look for someone who will live by our values that define everything we do:
- Customer commitment
- Teamwork
- Embrace change
- Integrity
- Ownership
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Five days working week (Monday to Friday)
- Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up