HLE Nepal
JOB OPPORTUNITY
IT Assistant
Description
Who are we?
HLE Nepal is an Australian mortgage broking company with a difference: our mission is to operate ethically for the benefit of society. That includes our clients as well as our employees.
We have a team of expert marketing gurus who have created an overarching image of our company in the international mortgage broking market. In collaboration with our team of tech geniuses, ex-credit officers, property addicts, and finance experts, the Marketing team has been continually offering the best platform to our clients for over 10 years. How good are we? Over AUD $5 billion in settled loans.
We have two offices; one in Australia and another one in Nepal and most importantly we grew to over 450 happy employees and still intend to grow, pandemic or not! That’s because our employees share the value of training and professional development so that we can continue to help Australians in tough situations with home loans as well as lead the way to produce a professional workforce in Nepal.
What’s your role like?
The IT Assistant will be responsible for providing the first line of IT support to our internal staff. The primary focus of the employee will be on prompt resolution of IT issues via desk, virtual, phone, or email support with our users. They need to make sure our IT system and devices run smoothly to support the company’s operation.
Some major deliverables;
- Provide consistent, first-line support for our staff seeking assistance with IT issues and act responsibly to solve the issues
- Be available for support and respond promptly to users’ inquiries, complaints, and requests to avoid impact on business operations
- Regularly check the company’s IT infrastructure to find potential issues proactively.
- Keep a track of discovered and reported issues. Make comments and document tickets for all user interactions.
- Provide regular updates to supervisors and the reporting manager.
- Monitor the company’s network and liaise with service providers to maintain ~100% uptime of network and connectivity.
- Take charge of IT tasks during staff onboarding and offboarding, including device checks, software installations, account setups, removing accounts, collecting devices, cleaning state, etc.
Requirements
Eligibility Criteria:
- Bachelor’s Degree in Information Technology or related field.
- At least 1 year of professional experience in the IT department
Skills and Experience Required:
- Proactiveness, good and prompt communication
- High attention to detail
- Problem-solving nature with research skills
- IT enthusiast with a good understanding of Networking, Hardware, and Security.
- Knowledge of Microsoft windows and office packages, VOIP, or other cloud platforms
- Experience in working with frequently used enterprise software and tools like OS, VPN, Antivirus, Skype, Softphone, etc.
- Experience in working with financial CRM software and troubleshooting issues on your own or through the helpdesk.
- Understanding of G-Suite services and administration.
- Good knowledge of desktop and laptop hardware components and some practical experience
- Any experience with Active Directory eg g-suite services/administration, ITSM Systems, Cybersecurity, and Project Management will be an added advantage.
Benefits
You have an amazing team to work with who love to work hard and party harder! Moreover, we offer great career advancement opportunities for our employees. Although we work in a high-paced environment we highly value work-life balance. You will get to explore international IT practices and policies. You will get to experience robust cybersecurity implementation.
Besides this, once you join the team, you will get opportunities to work with high-performing leaders within the industry, TBAs, bonused, and awards and get to work with a very unique team.
Oh did we mention, we only work 5 days a week? Mon- Fri.
Besides the list of benefits that the Labor Law mandates, we also offer;
- Competitive salary package
- Personal and professional training and development
- Employee Assistance Program – for your mental well-being!
- Annual Flu shots
- In the case of Work From Home – Assist you to set up your workstation
- Partially paid internet service while working from home
- Book Bonus – you get paid for reading!
- Employee Referral Bonus
- Customer Referral Bonus – Refer your friends and relatives in Australia to use our services and we’ll reward you!
Your career with HLE Nepal is just a click away!
To apply for this job please visit apply.workable.com.
