VACANCY ANNOUNCEMENT
Company: Mohar Digital
Mohar Digital is start up company based on Fintech industry. We are planning to establish as Payment service Provider in Nepal.
Position: Customer Service Associate
Number of Vacancies: 15
Location: Around Kathmandu
Salary: NRs. 15,000.00 – 20,000.00 Monthly
Job Specification
Qualification: Bachelor
Experience: Less than or equal to 2 years
Age: Less than 25 years
Professional Skill Required: Record Management Customer Service General Computer Sales And Marketing Negotiation Communication Customer Relationship Management Interpersonal Persuasive
Other Specification
• Good verbal and written communication skills –ability communicate well with customers from different backgrounds. They can quickly change their approach to the interaction based on the customer’s experiences and situations
• Customer service –skilled at helping people efficiently, patience, cooperative and hospitable, customer focused, general consulting
• Conflict management – customers often only call a company if they’re experiencing a problem with a product or service, so customer service officers are skilled at de-escalation and conflict management
• Record management – customer service officers are skilled at managing customer records, which includes remembering the details of the interaction and any questions that require follow up
• Patience – customer service officers exhibit a high level of patience, especially since they often work with customers who are difficult to help
• Computing and technical skills – Computer and office packages, Comfortable with POS handling. General connectivity and issues of computer and printers.
• General Accountability skills – Record keeping, Cash and bank management, Reconciliation of transection in system and bank.
• Multitasking- Skills and ability, Work under pressure
• Adhere to dress code and Discipline
Job Description
We are looking for a Customer Service Associate to work and handle our Customer service center. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product (Cards) issues, and by communicating in a professional, and positive manner.
• Responsible for card sales after KYC update, form fill-up, proper documentation and verification
• Top-up user cards, collect cash and maintain records of it on daily basis
• Responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls
• Refund the card owners after validating the user with corresponding ID or to nominee
• Upload and download transactional data from the system, print the report of the terminal and reconcile it
• If customers call a company with product or service issues, help resolve simple problems or redirect/escalate those problems to the appropriate support team or department
• Maintain and update customer record
• Assist sales team in boosting sales and performance
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• He/she will assist our customers with product (Cards) inquiries in proficient and friendly manner
• Maintaining confidentiality of information
• Understanding of company product, services, and policies
• Performing other duties as the need arises
Last date to apply: Feb. 27, 2020
