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Job Vacancy In Rolling Plans Pvt. Ltd. ,Job Vacancy For Customer Support,

Position: Customer Support

Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements
• Experience as a Customer Support
• Specialist or similar CS role
• Familiarity with our industry is a plus

Location: Lainchaur, Kathmandu, Nepal

Salary: 20000