VACANCY ANNOUNCEMENT

Company: Stemz Health Care Center

In 2015, Stemz Healthcare was founded with the goal of becoming the leading travel healthcare provider with its special expertise in Visa Medical services, Medical Tourism and Travel Vaccinations.
We provide innovative travel healthcare services to Individuals and Groups besides offering guidance, support and ongoing care. We have chosen to invest in the best infrastructure, systems and people so that our partners and customers are guaranteed the ‘best in-class’ facilities. Our state-of-the-art healthcare facilities deploy latest healthcare technologies and are designed to meet the growing healthcare needs of the society.

Position: Customer Service/ Guest Relation Supervisor

Number of Vacancies: 1

Job Location : Kathmandu, Central Development Region, Nepal

Job Specification

Education Level : Bachelor

Experience Required : More than or equals to 2 years

Other Specification

• Minimum Bachelor’s degree preferred master’s degree or suitable equivalent
• 2+ years’ work experience in similar position
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills
• Proficient standard office equipment skills
• Outstanding communication skills, both written and verbal
• Strong people skills
• Excellent phone etiquette
• Outstanding organizational skills
• Available to work shifts
• Good command in verbal and written in Nepali & English

Job Description

We are looking to hire an exemplary Customer Service/ Guest Relation Supervisor to coach our service staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records and communicate promotional offers to customers.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy and are meticulous and organized.

Customer Service Supervisor Responsibilities:

• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring daily activities of customer service operation
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service
• Monitoring and authenticating returns, exchanges and voids
• Investigating and solving customer service complaints
• Assisting with development and implementation of service policies and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed

Last date to apply: 30 April 2020

HOW TO APPLY

Eligible candidates are requested to forward their updated resume to [email protected]