Job Vacancy In USAID’s Strengthening Systems for Better Health (SSBH),Job Vacancy For IT Assistant, 136 views2 applications


Organization: USAID’s Strengthening Systems for Better Health (SSBH) Activity


USAID’s Strengthening Systems for Better Health (SSBH) Activity is a 5-year project aimed at improving health outcomes in Nepal, particularly for the most marginalized and disadvantaged groups in the country. This will be accomplished through supporting the Government of Nepal’s efforts to expand access to and use of quality maternal, newborn and child health and family planning services, with a specific focus on newborn care. Strengthening Systems for Better Health was initiated in January 2018 and will achieve three outcomes:

(i) improving access to and utilization of equitable healthcare services,

(ii) improving the quality of health services at facility and community levels and

(iii) improving health system governance, within the context of decentralization and federalism.

The project is implemented in close collaboration with the Ministry of Health and Population, the Ministry of Federal Affairs and General Administration, provincial and municipal governments, facility and community level health service providers and other key stakeholders. SSBH is implemented in all 79 municipalities of Karnali Province, and in all municipalities of Banke, Bardiya, Dang, Kapilvastu, Rupandehi and Nawalparasi West districts of Lumbini Province.

The Activity is seeking applications from qualified professionals for the position listed below.

Position: Information Technology (IT) Assistant

Number of Vacancies: 1

Job Location: Kathmandu

SUPERVISOR: Information Technology (IT) Manager

The Information Technology (IT) Assistant is responsible for assisting the Information Technology (IT) Manager to establish flawless and secured network and internet service for SSBH. Likewise, S/he will be responsible for imaging computers and providing day-to-day general troubleshooting for staff laptops, computers and other IT equipment.

The position is based in Kathmandu, with 20% of time spent on field travel throughout the project’s operational area.


Specific tasks include:

• Setting up new laptops for project computer users.
• Facilitating smooth operation of all IT and electronic systems, to include placement of routers, Meraki WiFi devices, network storage, network printers, CCTV camera and ensure the smooth operation of these devices.
• Providing on-call assistance to project staff as and when needed to resolve user’s computer issues.
• Coordinating with the internet service provider (ISP) to troubleshoot connectivity issues.
• Installing network printers, approved software and fonts in users’ computers.
• Performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the designated folder.
• Supporting provision of basic training to users on MS Office 2013 products and other applications such as Cisco WebEx, Skype for Business, etc.
• Assisting with correct maintenance of the physical inventory system for IT equipment.
• Providing technical support for major and/or urgent problems with LAN or any of its components (server crash, firewall, virus attack, hard drive failure, etc.).
• Assisting with maintenance of the shared resources (common directory, software and applications) in the server /Project Sharepoint workspace and ensure that appropriate access permission is granted to the users.
• Performing other similar duties as directed by supervisor.

Skills Prerequisites:

• Bachelor’s Degree (minimum), in Information Technology or other relevant field.
• Minimum of two years of relevant professional experience.
• Prior experience with USAID-funded projects preferred.
• Proactive, learning attitude, coaching and organizational skills.
• Strong interpersonal skills and communication skills, initiative, and good judgment.
• Ability to independently plan and execute complex tasks while addressing daily management details and remaining organized.
• Willingness to travel for work in Karnali and Lumbini Provinces.

Last date to apply: 28 October 2020

SSBH is committed to achieving workforce diversity in terms of gender and culture. Individuals from minority groups and persons with disabilities are equally encouraged to apply. Only the shortlisted candidates will be contacted for further selection process. Canvassing at any stage of the processes shall lead to automatic disqualification.



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