Vianet Communications P. Ltd.
JOB OPPORTUNITY
Technical Sales Executive (TSE)
Application Deadine: 2022-04-25
Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Panipokhari, Kathmandu
Job Duties & Responsibilities:
- Follow up the task assigned
- Task escalation to concerned department if required
- Create Task based on every customer’s query through email/sms with proper problem title
- Coordination between the intra and inter- department /IPTV team
- Identify and escalate priority issues per Client specifications
- Develop diagnostic skills with solution in mind
- Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
- Receive handed over task by other shift and handle with prioritizing solutions
- Actively participate in the training (Tech and non tech) to develop the learning
- Other Office duties (technical) Assigned by senior authority
Note: Must have two wheeler and a valid driving license.
Benefits of joining us!
- Dashain Bonus
- Annual leave and sick leave
- Social Security Fund (SSF)
- Internet Benefit
- We provide opportunities for continuous growth and development
To apply for this job please visit www.vianet.com.np.
