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Job Vacancy In Vianet Communications Private Limited,Job Vacancy For Technical Support Executive,

JOB OPPORTUNITY

Position: L1 Technical Support Executive (Chitwan)

Job Level: Entry Level
Number of Vacancy(ies): 1
Qualification: Bachelor’s degree in a relevant field
Experience: 1-2 Years
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: 16k
Job Location: Chitwan

Job Duties & Responsibilities:

  • DCH Agent should proactively handle all technical calls related to the Internet and IPTV. If calls are abandoned, agents should follow up with the customers
  • DCH average handling time is 5 minutes plus 2 minutes after work is added.
  • Log customer/employee queries in appropriate heading with the problem described in the task
  • In case of difficulty, DCH agent should immediately communicate with shift supervisors to expedite the troubleshooting process.
  • Follow up the task assigned
  • Create Task based on every customer’s query through phone/email/sms with proper problem title
  • Coordination between the customers, inter-department /IPTV team.
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with a solution in mind for internet, LAN, Wifi and related services.
  • Involve in the documentation and active resolution process based on such requests
  • Update task as the action is taken to troubleshoot with common title and clear language
  • Timely Escalation of problem to other higher department and supervisors
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed overtask by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non-tech) to develop the learning
  • Responsible for maintaining the defined KPI of the department
  • Other Office duties (technical)

Applying Procedure: recruitment@vianet.com.np

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