World Food Programme
JOB OPPORTUNITY
IT Operations Officer (Digital Solutions) (178174)
Requisition ID: 178174
Short Term-SC WFP – Asia
Southern – Nepal – Kathmandu
Working Job Language (1) – INFORMATION TECHNOLOGIES
WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
ABOUT WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ), and will report to IT Operations Officer.
At this level, the job holder is required to work closely with various stakeholders within WFP Nepal in understanding the need and delivery of Digital Assistance Services supporting the work of WFP in Nepal and work closely with stakeholders, head of Units, RBB and HQ units for rolling out corporate solutions available within WFP.
JOB PURPOSE
This job holder is responsible for conducting research, identifying and documenting stakeholders’ requirements, exploring solutions, and implementing innovative digital solutions (both existing and new) that can support WFP’s operations following WFP standards. Work closely with CO, RBB and HQ units to promote existing capacity and solutions within the WFP network.
TERMS AND CONDITIONS
Position Title: Information Technology Operations Officer (Digital Solutions)
Functional Unit: Information Communications and Technology (ICT) Unit
Contract Type: Service Contract (SC)
Grade: SC-8 (Equiv to NO-A)
Contract Duration: 12 months
Duty Station: Kathmandu, Nepal
Vacancy Number: 178174
Deadline of Application: 21 November 2022
This vacancy announcement is ONLY for Nepalese Nationals.
WFP offers a competitive benefits package including salary, social security, leave plus a medical insurance (https://www.henner.com/wfp).
KEY ACCOUNTABILITIES (not all-inclusive)
Under the overall supervision and guidance of the Country Director and the direct supervision of the Head of ICT unit the incumbent will be responsible for the following duties:
- Support the IT Operations Officer to ensure the Digital Solution needs of Country Offices are addressed in compliance with corporate standards and processes.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Act as a focal point for all software development requests, and work closely with key stakeholders, Regional Bureau (RB) and Head Quarter (HQ) representatives for proper validation of need requirements.
- Provide support for Cash based Transfer (CBT) Unit by assisting in process design, documentation, implementation of CBT related projects.
- Provide support for rolling out of CBT digital solutions by reviewing use cases, identifying change requirements, and confirming user acceptance for the release of new functionality.
- Provide support for SCOPE (beneficiary information and transfer management system) implementation for identify and transfer management by assisting on efficient planning, coordination, implementation, and monitoring of the project activities.
- Prepare clear technical systems documentation for developed IT solutions to facilitate IT systems development and maintenance. Prepare SOP, TOR, Business case and project briefs, and project reports following the project management approach.
- Support the roll-out of corporate tools and promote resources available within WFP corporate network. Collaborate with WFP’s subject matter experts (field/operations staff) for successful deployment of digital solutions.
- Support the implementation of modern integrated IT solutions supporting WFP business needs.
- Monitor and maintain information and documentation ensuring it is available and updated to support the corporate processes and decision-making.
- Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, information sources are shared, and accurate information and process guidance are provided to staff.
KEY ACCOUNTABILITIES Continued:
- Assist IT team to provide standard technical training to end users of commonly used technology and systems, to assist WFP staff in conducting their work.
- Assist in the preparation of materials and the delivery of training on automated business processes to ensure efficient and effective use of IT systems.
- Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
- Assist in Implementing improvements to methods and processes within the IT unit to support the continuous improvement of IT services provided.
- Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines, and procedures.
- Assist in the release of IT systems, and pilot projects and provide early life support to prepare for and enable proper use of the IT solution.
- Support the collection, and collating of various data, compile, and prepare reports to provide accurate information for informed decision-making and to support the effective and timely management of WFP IT resources.
- Contribute to planning, monitoring, and processing IT administrative and logistics actions, including contracts with external entities and/or vendors to ensure all data is accurately and timely recorded, processed in WFP corporate systems and any operational issues addressed
- Supporting the implementation of operating procedures, to contribute to the continuous improvement of IT administration services in the area of responsibility.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
- Perform other related duties as required
STANDARD MINIMUM QUALIFICATIONS
Education: Advanced university degree (Masters) in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
Language: Fluency (level C) in English language and the duty station’s language, if different.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- At least one (1) year of postgraduate professional experience.Additional years of progressively responsible work experience in planning, design, development, implementation, and maintenance of ICT solutions is desirable.
- Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
- Has assisted with the specification, development, research and evaluation of client standards.
- Has coordinated and managed small or medium IT software projects.
- Has assisted in change management procedures, activities and processes at HQ and field.
- Experience with multi-vendor projects and delivery coordination and management is strongly desired.
- Familiarity with customer relationship management Systems like Sugar CRM or any other CRM platform is preferred.
- Familiarity with beneficiary and transfer management platforms (eg. SCOPE) is preferred.
- Exposure to projects that are related to social protection activities is highly desired.
- Knowledge of WFP data management processes strongly preferred.
OTHER SPECIFIC JOB REQUIREMENTS
Desirable Knowledge and Skills:
- Possess good stakeholder management skills with experience in engaging and supporting both technical and non-technical colleagues.
- Computer systems, Networks, Software development, Databases and Data Analysis, Internet technologies, Software requirements definition, Agile, Human Centred Design, Customer Service Orientation, Problem-solving, social media tools, and Digital Transformation.
- Very strong knowledge of and experience with Microsoft Office365 Suite of tools and services.
- Exposure to ITIL, Project Management, COBIT, Application Lifecycle Management, Tableau, SPSS, Python, Office365 and SharePoint is desirable.
- Familiarity with IT-related administration tasks dealing with budget and finance, vendors, and contracts.
- Excellent writing/editing skills for a variety of technical grade documentation.
- Operate effectively under pressure and changing priorities and work both independently and collaboratively as part of a team as required.
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
Leading through Others – Level 1
Leads by example with Integrity
Drives results and Delivers on commitments
Fosters inclusive and collaborative teamwork.
Applies strategic thinking
Builds and maintains sustainable partnerships
FUNCTIONAL CAPABILITIES
Capability Name : Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture: Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
Change Implementation, Project Management, Planning and Optimization: Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
Client Management: Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
