Job Overview
JOB OPPORTUNITY
Enterprise Support Representative
Current Job Vacancies: 1
VACANCY DETAILS
Functional Designation: Enterprise Support Representative
Department: Enterprise Support
Branch: Battisputali
Openings: 1
Deadline: 4th February, 2022
MAIN DUTIES & RESPONSIBILITIES
- Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
- Handle inbound customer service phone calls.
- Troubleshoot remotely or via field visit to solve the issue raised by customer.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
- Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
- Follow up and take care of all customer support tickets during off-hours and holidays of the company.
- Daily reporting of tasks performed and assists in maintaining documentation.
- Coordinate and update to customers and others departments for any purpose regarding Fiber task
- Field visit for Fiber related task on a daily basis
- Other responsibilities as assigned by the supervisor
QUALIFICATIONS & REQUIREMENTS
- Preferably Bachelor Degree in any technical field.
- Basic knowledge of operating a computer is must.
- 6 months of experience in Worldlink Communications Ltd.
- Multi-Tasking, having ability to work under pressure
- Must have knowledge of Fiber Network, Active Fiber, Ftth, Ftte etc.
- Male candidate should have two wheeler license with own bike.
Apply Before: 2022-02-04
