JOB OPPORTUNITY
Position: Enterprise Customer Support
Number of Vacancies: 5
DUTIES & RESPONSIBILITIES
- Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
- Handle inbound customer service phone calls.
- Troubleshoot remotely or via field visit to solve the issue raised by customer.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
- Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
- Follow up and take care of all customer support tickets during off-hours and holidays of the company.
- Daily reporting of tasks performed and assists in maintaining documentation.
- Other responsibilities as assigned by the supervisor
QUALIFICATIONS & REQUIREMENTS
- Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
- Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
- Comfortable working in Windows, Linux or similar environment
- Good written and verbal communication skills both in English and Nepali
- Must hold two wheeler and a driving license
Apply Before: 2021-03-15
