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Job Vacancy In WorldLink Communications Limited,Job Vacancy For Enterprise Customer Support,

JOB OPPORTUNITY

Position: Enterprise Customer Support

Number of Vacancies: 5

DUTIES & RESPONSIBILITIES

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  •  Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor

QUALIFICATIONS & REQUIREMENTS

  • Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  • Good written and verbal communication skills both in English and Nepali
  • Must hold two wheeler and a driving license

Apply Before: 2021-03-15

Nepalijob:
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