Job Vacancy In Worldlink Communications Ltd.,Job Vacancy For Enterprise Support Representative, 529 views0 applications

Worldlink Communications Ltd.

JOB OPPORTUNITY

Enterprise Support Representative

Current Job Vacancies: 7

Apply Before: 2022-04-09

VACANCY DETAILS
Functional Designation: Enterprise Support Representative
Department: Enterprise Support
Location: Kantipath
Openings: 7
Deadline: 9th April, 2022

MAIN DUTIES & RESPONSIBILITIES

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor

QUALIFICATIONS & REQUIREMENTS

  • Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  • Good written and verbal communication skills both in English and Nepali
  • Must hold two wheeler and a driving license

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To apply for this job please visit worldlink.com.np.

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