Job Vacancy In WorldLink Communications Ltd.,Job Vacancy For Phone Support, 544 views0 applications

Phone Support -Follow up

Current Job Vacancies: 1
Apply Before: 2022-12-13

MAIN DUTIES & RESPONSIBILITIES

• Follow up and escalate the issue to respective team and departments in order to solve the problem of customer.
• Follow up the trouble tickets and issues raised by the customers via online portal, mobile app and mails.
• Follow up the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
•  Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
•  Other responsibilities as assigned by the supervisor.
•  Logging and keeping records of customer/employee queries

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s level in any discipline with at least 6 months experience in customer support department.
• Knowledge and experience in esupport, ebill, ftth page and other in-house software.
• Own vehicle and driving license.
• Flexible with duty schedules as scheduled by the supervisors.
• Good knowledge about troubleshooting client’s issues.