Job Vacancy In WorldLink Communications Ltd.,Job Vacancy For Phone Support, 520 views0 applications

WorldLink Communications Ltd.

JOB OPPORTUNITY

Phone Support -Follow up

Current Job Vacancies: 1
Apply Before: 2022-12-13

MAIN DUTIES & RESPONSIBILITIES

  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer.
  • Follow up the trouble tickets and issues raised by the customers via online portal, mobile app and mails.
  • Follow up the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
  •  Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
  •  Other responsibilities as assigned by the supervisor.
  •  Logging and keeping records of customer/employee queries

QUALIFICATIONS & REQUIREMENTS

  • Bachelor’s level in any discipline with at least 6 months experience in customer support department.
  • Knowledge and experience in esupport, ebill, ftth page and other in-house software.
  • Own vehicle and driving license.
  • Flexible with duty schedules as scheduled by the supervisors.
  • Good knowledge about troubleshooting client’s issues.

To apply for this job please visit worldlink.com.np.

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