WorldLink Communications Ltd.
JOB OPPORTUNITY
Phone Support -Follow up
Current Job Vacancies: 1
Apply Before: 2022-12-13
MAIN DUTIES & RESPONSIBILITIES
- Follow up and escalate the issue to respective team and departments in order to solve the problem of customer.
- Follow up the trouble tickets and issues raised by the customers via online portal, mobile app and mails.
- Follow up the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
- Other responsibilities as assigned by the supervisor.
- Logging and keeping records of customer/employee queries
QUALIFICATIONS & REQUIREMENTS
- Bachelor’s level in any discipline with at least 6 months experience in customer support department.
- Knowledge and experience in esupport, ebill, ftth page and other in-house software.
- Own vehicle and driving license.
- Flexible with duty schedules as scheduled by the supervisors.
- Good knowledge about troubleshooting client’s issues.
To apply for this job please visit worldlink.com.np.