Job Description

Role OverviewThe Operations Manager will be the senior-most person on the floor, responsible for day-to-day café and kitchen operations, team coordination, and customer experience.In the early phase, you will be hands-on—opening/closing, managing service, and fixing operational gaps. Over time, the role will evolve into building systems, SOPs, and shift leads who can independently run operations.Key ResponsibilitiesOperations & Service• Oversee daily opening, closing, and floor operations• Ensure smooth customer experience and service quality• Handle on-the-spot customer issue resolution• Maintain shift discipline and operational consistencyTeam Management• Hire, train, and manage FOH and BOH staff• Develop shift leads for independent floor handling• Manage attendance, shifts, and basic HR coordinationKitchen & Inventory• Work with the chef on consistency, portioning, and execution• Monitor food cost and reduce wastage• Manage inventory, procurement, and vendor coordinationFinancial Discipline• Track daily revenue, cash handling, and basic operational costs• Share daily/weekly operational updates with the Founder• Work within defined budgets for purchases and approvalsCustomer & Brand Experience• Ensure high service standards and guest satisfaction• Manage Google reviews and basic customer feedback• Support local promotions with marketing coordinationFirst 90 Days Focus• Month 1: Learn operations, run daily floor activities• Month 2: Develop SOPs for kitchen, service, inventory, and shifts• Month 3: Train shift leads and reduce dependency on your presenceRequirements• 3–7 years of experience in café, restaurant, or hotel F&B operations• Experience managing 10–25 staff members• Strong understanding of both kitchen and front-of-house operations• Comfortable handling people, service, and basic numbers• Fluent Nepali (English is an advantage)• Hands-on, practical, and detail-oriented mindset