Job Description

Company DescriptionChaudhary Group (CG) is Nepal’s leading multinational conglomerate, with diversified business interests in sectors such as FMCG, banking, energy, education, hospitality, and telecommunications. CG has a legacy of innovation and impact, committed to Nepal’s growth and global presence.CG Net is Chaudhary Groups foray into the fiber internet service domain. Launched to revolutionize broadband connectivity in Nepal, CG Net offers ultra-fast, reliable, and affordable FTTH (Fiber-to-the-Home) internet services. With a focus on innovation, service quality, and customer experience, CG Net aims to bridge the digital divide and set new benchmarks in Nepal’s internet landscape.CG Net is looking for Sales Outbound Customer Service Representative responsible for proactively contacting existing and potential customers to drive renewals, upsell services, and reduce churn by promoting CGNET offers and maintaining customer engagement.Key Responsibilities• Make outbound calls for renewals, pending payments, and inactive customers• Promote ongoing offers, discounts, and retention plans• Convince customers to renew or upgrade services• Identify churn risks and take preventive actions• Maintain proper call records and daily performance reports• Coordinate with billing team for payment confirmation• Follow up with customers who showed interest but didn’t renew• Handle objections related to price, service issues, or competitorsSkills & Requirements• Strong persuasion and negotiation skills• Target-driven mindset• Good communication and listening skills• Ability to handle rejection professionally• Basic computer (MS Office skills) and reporting knowledge