If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
Position: Information Communication Associate, Operation, (GS 6) Temporary Appointment, Kathmandu, Nepal, # 113163
> Job no: 530890
> Position type: Temporary Appointment
> Location: Nepal
> Division/Equivalent: Kathmandu(ROSA)
> School/Unit: Nepal
> Department/Office: Kathmandu, Nepal
Categories: Information Communication Technology
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Innovation.
Under the direct supervision of ICT Officer on daily work and technical oversight of Innovation team on programme projects, the ICT Associate assists Country Office with the identification, assessment and implementation of ICT integration into UNICEF programmatic support which includes but not limited to internal capacity, Technology for Development related projects, engaging with key partners, preliminary identifying potential technology available in the market locally to maximize the scaling up and roll out of programmatic initiatives/activities.
How can you make a difference?
Key Functions, Accountabilities, Duties & Tasks
Summary of key functions/accountabilities:
Timely and effective support is provided on improvement of ICT systems/services and opportunities for innovative use of technology in programme interventions are effectively harnessed.
> Actively participates in programme discussions to leverage his/her technical skill to identify opportunities for innovative use of technology in programme initiatives.
> Works closely with the Operations and programme colleagues, relevant vendors and partners in formulation of technical opportunity into innovative product for children.
> Provides support to Programmes in any ICT related issues, contracts involving ICT or systems and solutions, including review of ToRs and specifications, technical evaluations, applications, offers etc. and advising on any partnerships for ICT-enabled solutions for children.
> Supports project roll outs and implementation of new processes, including testing debugging and implementation of new application and systems.
> Collaborates with program and communication sections to identify and support improvement opportunities in programme delivery through the effective/innovative use of technology, ensuring that the functional requirements are fully met by the proposed solution. Advise on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and systems.
> Assists in formulation of Business Cases and Project Charters for the ICT4D and Innovation projects
> Timely Guidelines and Strategy Implementation of and operational support UNICEF Cyber / Information Security program
> Implementation of T4D strategies, including support assessment of T4D gaps, opportunities, standards and guidelines.
> Engage ICT officer and liaise closely with Innovation group on implementation of potential strategies with local adjustment
> Timely support and technical assistance provided to clients in the area of Technology for Development and work with stakeholders to on standards, procedures and partnerships for T4D projects to be adopted
> Work with colleagues in Programmes as well as all partners, internally and externally, to identify and package the T4D solutions suite for use in a wide array of programme applications.
> Ensures effective customer support in the area of Technology for Development by identifying the need and providing training as well as troubleshooting and ad- hoc technical assistance to the users. This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.
> Analyses problems, identifies alternatives, tests, recommends and implement solutions.
> Work closely with ICT officer and Innovation team to resolved technical incidents and problem from their roots, while applying quick workarounds to avoid work disruptions
> Research and knowledge management in the area of Technology for Development
> Collect data, undertake analysis and prepare reports on existing initiatives and solutions.
> Capture lessons learnt and best practices from various Programmes, document and share resources available
> Under the framework of Digital Transformation initiative, all component of the Enterprise Content Management are adequately/efficiently supported.
> Provides Enterprise Content Management (ECM) and knowledge management support (e.g. SharePoint, CO Intranet and Team web sites) through coordination of office contents/records management including systems for the acquisition, storage and retrieval of electronic data.
> Manages the local database capacity required using standard ICT database and collaboration tools.
> Provides support to ensure the accuracy and accessibility of data sources.
> Provides technical assistance and guidance to relevant sections in provision of externally facing websites, contents and security.
> Provides assistance in the use of social media outreach.
> Provide help, support and assist with capacity building and knowledge management:
> Provide technical and operational support to end-users.
> Manage escalated ICT incidents or problems to GSSC/ICTD.
> Distribute ICT-related communication materials from NYHQ, GSSC or regional office.
> Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs.
> Support opportunities to improve productively, efficiency, effectiveness and foster innovation.
> Provision of advice on and assistance in procurement of new equipment for the CO, provision of technical specifications and information on best options in both local and international markets, technical review of quotations and bids.
> Maintenance of an up-to-date inventory of the office’s software and hardware.
> Monitor the quality of Enterprise Content Management (ECM) system and coordinate with the relevant colleagues in the Organization to resolve issues
> Assignments of additional duties and responsibilities are effectively performed
> Performs any additional assignments as requested by the supervisor
To qualify as an advocate for every child you will have…
Completed secondary education supplemented by training through university courses in computer science with additional training in networking & telecommunication technology and some industry-wide vendor certification in a technologies.
Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., A+ certification, ITIL Foundation Certification or equivalent customer support certification).
A combined six years of progressively responsible administrative or clerical work and practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: Realtime information system, database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing remote ICT support an asset.
Good working knowledge of English. Fluent in the local language of the duty station.
For every Child, you demonstrate…
UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.
> Communication (II)
> Working with people (II)
> Drive for Result (II)
> Analyzing (II)
> Applying Technical Expertise (II)
> Following Instructions and procedures (II)
> Planning & Organizing (II)
1. Common Technical Knowledge Required
> Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
> UNICEF Field Offices environment and use of SAP and SharePoint
> Computer knowledge: WORD, EXCEL, POWER POINT, VISIO, SAP, LOTUS
> Knowledge of Help Desk tools and processes
2. Specific Technical Knowledge Required
> Fundamentals of networking and communications.
> Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows.
> Knowledge of complex Infrastructure, network architecture, security architecture, TCP/IP, firewall administration/support, Ethernet switches, routers, Microsoft/UNIX Operating Systems.
> Understanding of network troubleshooting tools both hardware and software.
> Practices and principles of upgrades installations and conversions.
> Practices and principles of services management
> Practices and principles of IT analysis, planning, design, implementation and problem resolution
> Practical knowledge of Service Delivery processes (e.g., Incident Management, Problem Management, Configuration Management, Change Management, Release Management)
> Practical knowledge of Service Support (e.g., Service Level Management, Availability Management, Capacity Management, Financial Management, ICT Service Continuity Management, Security Management)
> Knowledge of ITIL standards of services support
> Systems roll outs and implementation in large scale ICT environment
> Software development methodologies
> Practices and principles of systems support
> Trends in information technologies and services management
3. Technical Knowledge to be Acquired/Enhanced
> Understanding of UN/UNICEF rules and regulations, business processes and procedures. Including, UNICEF IT Security Policy, Standards and Electronic Code of Conduct.
> Understanding and keen awareness of trends and development in information technology fields (e.g., industry mainstream hardware, operating systems, software tools and utilities).
> Understanding of UN Mission and system; and International Code of Conduct
> Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.
> Understanding of UN/UNICEF Financial rules and regulations, business processes and procedures.
Application Deadline: 9 April 2020
HOW TO APPLY