Job Description

Position

Enterprise Field Support

Application Deadline

2026-06-13

Number of Vacancy

1

Qualification

Bachelors degree in IT

Experience

minimum 1 year experience in IT field

Contract of Employment

Full-time

Working Hours

8 hours

Salary

Negotiable

Job Location

Head Office

Skills and Knowledge

The following skills are highly recommended

the ability to think logically

a good memory of how software and operating systems work

excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

the ability to work well in a team

problem solving skills

a strong customer focus

the ability to prioritize your workload

Attention to detail.

Job Duties & Responsibilities

Job Description

AGENT, shall review and maintain all corporate and consumer clients’ internet connectivity and help review computer systems, systems network of clients and suggest solutions by coordinating with desktop support if required. AGENT Field shall be helping and assisting all corporate field agents on technical and other issues.

AGENT, shall also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to Internet, fiber connectivity, LAN/WAN, computer hardware or software and networking systems.

Responsibilities

AGENT are mainly responsible for reporting the Corporate Field Support tasks on daily basis. AGENT shall be responsible for containing and corresponding with all the corporate clients FV tasks of the day and provide update to clients.

The AGENT shall ensure that all corporate FVs are accounted for the day. All corporate visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

Install and operate full internet connectivity at clients site

monitor and maintain computer systems and networks of the clients and Vianet

Provide technical assistance to marketing agent to acquire new installations.

talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions

Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.

replace equipment/parts as required

provide support, including procedural documentation and relevant reports

follow diagrams and written instructions to repair a fault or set up a system

support the roll-out of new applications

respond within agreed time limits to call-outs

work continuously on a task until completion (or referral to third parties, if appropriate)

prioritize and manage many open cases at one time

rapidly establish a good working relationship with customers and other professionals, such as software developers

test and evaluate new technology

Engage in proactive visits of corporate customer’s weekly/monthly.

Provide monthly report on works done.

Reporting

The report shall be send on daily basis on the following tasks

Proactive Follow up

Desk top Support

FV Support with forms

Installation Visits with clients internal network

Any trainings

Daily Activities