We are looking for an experienced Service Manager – Power & Battery to manage service operations for UPS systems, batteries, power backup solutions, and related products. The role requires strong technical knowledge combined with customer-service and team-management skills. The selected candidate will oversee installation, maintenance, troubleshooting, warranty handling, and after-sales service while supervising technicians and ensuring timely resolution of customer issues.

Location

Birgunj

Responsibilities of the Candidate

Manage day-to-day service operations for UPS, batteries, and related power products.

Oversee installation, preventive maintenance, troubleshooting, repair, and after-sales service.

Diagnose technical issues and support technicians in resolving complex service problems.

Supervise and guide service technicians while monitoring service quality and productivity.

Manage customer complaints, service requests, and technical escalations.

Monitor warranty claims and coordinate timely resolution.

Coordinate with customers, vendors, technicians, and internal departments.

Maintain accurate service records, warranty documentation, and operational reports.

Identify recurring product or technical issues and coordinate corrective actions.

Monitor pending service cases and ensure timely closure.

Maintain strong customer relationships and ensure a professional after-sales experience.

Conduct local field visits when required for service or customer support.

Requirements

Bachelor's degree or minimum +2 qualification, preferably in Electrical, Electronics, or another relevant technical field.

Minimum 3 years of relevant experience in UPS, batteries, power backup systems, electrical products, or related service operations.

Hands-on knowledge of UPS/battery installation, maintenance, troubleshooting, and servicing.

Understanding of warranty and after-sales service processes.

Previous experience supervising or coordinating technicians is preferred.

Strong technical problem-solving and decision-making abilities.

Good customer-handling, communication, and coordination skills.

Ability to manage multiple service requests and priorities effectively.

Willingness to travel locally for customer and service requirements.

Candidates based in or willing to work in Birgunj are preferred.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Mid

Openings

1

Apply Before

2026-10-16

Skills

Warranty Management

After Sales Services

Service Operation

Technical Troubleshooting

View the original posting and apply on SathiJob.