We are looking for a highly organized and customer-focused Guest Support & Admin Assistant to manage guest communication and support the day-to-day operations of short-term rental properties.

Location

Remote

Working Hours

9:00 AM – 6:00 PM (Brisbane Time Zone)

Responsibilities of the Candidate

Guest Support

Manage guest communication across Airbnb, Booking.com, VRBO, direct bookings, and other relevant channels.

Handle pre-arrival, during-stay, and post-stay communication.

Assist guests with access issues, special requests, complaints, noise concerns, and cleaning-related issues.

Provide prompt, professional, and accurate responses to guest inquiries.

Escalate safety issues, major property damage, refund requests, and serious complaints with clear documentation.

Maintenance Coordination

Log and track property and maintenance issues in the property-management system.

Coordinate with cleaners, maintenance teams, tradespeople, and other service providers.

Communicate the issue, location, priority, and required action clearly.

Follow up until maintenance issues are resolved.

Keep guests and relevant internal stakeholders updated on progress.

Maintain accurate property-status information and operational notes.

Administration

Maintain accurate reservations, guest notes, tasks, and issue records in the PMS.

Complete routine administrative tasks assigned by the operations lead.

Follow established SOPs and operational procedures.

Identify missing information, potential risks, and unresolved issues early.

Maintain accurate and organized records across day-to-day operations.

Requirements

Minimum 3 years of experience in hospitality, hotel management, guest services, short-term rental operations, or a closely related role.

Exceptional written and spoken English.

Strong experience communicating directly with guests or customers.

Ability to remain calm and professional when dealing with complaints or difficult guests.

Strong organizational skills and ability to work under same-day operational pressure.

Experience using Guesty or a similar PMS is strongly preferred.

Previous experience supporting Airbnb or other short-term rental platforms is a major advantage.

Comfortable working independently in a remote environment.

Reliable internet connection and suitable home-working setup.

Ability to work within the Brisbane time zone and maintain weekend availability.

To Apply: Please send your updated CV and the required application materials to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Remote

Level

Mid

Openings

1

Apply Before

2026-10-16

Skills

Guest Relations

Short Term Rentals (STR) Regulation

Property Management

Airbnb

Guest Support

Hospitality Operations

View the original posting and apply on SathiJob.