Job Overview
Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.
We exist to get tough loans approved; that’s why our customer service is the best!
HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 150+ happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products.
We believe in employee growth and offer amazing career advancement opportunities for our employees.
**We regret that only shortlisted candidates will be contacted.**
Position: Sales Support Specialist
> Number of Vacancies: 3
> Job Location : Jawalakhel,Lalitpur
> Offered Salary : NRs. 35,000.00 Monthly
Job Specification
> Education Level : Bachelor
> Experience Required : Not Required
> Ability to work closely with a small team, and work autonomously to achieve deadlines
> Online Researching Skills and Experience with using Google and Google Drive
> Ability to work under pressure
> Excellent time management skills and prioritization of workload
> Mathematical Capabilities
> Ability to maintain confidentiality
Core Competencies:
> Fluency in English
> Customer service skills, communication, and ethics
> Meticulous Attention to Detail
> Customer Focus
> Development & Continual Learning
The Benefits of Joining Us Are Many
> Competitive remuneration provided
> A secure long-term role
> Paid annual leave and sick leave
> Provident and Gratuity fund and Dashain bonus
> An environment that values continuous learning and development
> Parties and events – we want you to have fun at work!
> Office-sponsored daily breakfasts and other benefits
> 5- day work week (except for 1st Sunday of the month)!
Please Note:
> Full Training will be provided regarding the CRM, Fact Find and other soft skills
> Work timing 2:00 pm to 10:00 pm & 10:00 pm to 6:00 am. The role will be on a rotation basis. Meaning the work timing can sometimes be 2 pm to 10 pm and sometimes from 10 pm to 6 am. Therefore, flexibility is required for this role.
> For night shift, allowance will be provided.
Job Description
> Working closely with the Inside Sales Manager and brokers
> Following Inside Sales Specialist Manual for all tasks
> Maintaining and improving processes
> Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
> Handling Inbound customer calls.
> Calling past leads to generate more business.
> Assist with Live Chat
> Following up the application form and documents from the customers
> Updating the CRM at all stages of the sales process with information that is clearly understood by the broker team and management.
> Complete the short application form over the phone with a prospect’s details including contact, income, employer, savings and liabilities
> Any other Adhoc work that arises
Application Deadline: 21st May 2020
HOW TO APPLY
