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Job Vacancy In World Link ,Job Vacancy For Enterprise Support Representative,

JOB OPPORTUNITY

Enterprise Support Representative

Current Job Vacancies: 1

VACANCY DETAILS
Functional Designation: Enterprise Support Representative
Department: Enterprise Support
Branch: Battisputali
Openings: 1
Deadline: 4th February, 2022

MAIN DUTIES & RESPONSIBILITIES

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Coordinate and update to customers and others departments for any purpose regarding Fiber task
  • Field visit for Fiber related task on a daily basis
  • Other responsibilities as assigned by the supervisor

QUALIFICATIONS & REQUIREMENTS

  • Preferably Bachelor Degree in any technical field.
  • Basic knowledge of operating a computer is must.
  • 6 months of experience in Worldlink Communications Ltd.
  • Multi-Tasking, having ability to work under pressure
  • Must have knowledge of Fiber Network, Active Fiber, Ftth, Ftte etc.
  • Male candidate should have two wheeler license with own bike.

Apply Before: 2022-02-04

How To Apply 

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