Job Description

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

Designing and delivering impactful training programs to enhance team performance, guest service, and adherence to brand standards.

Monitoring departmental training plans, guest feedback (like Guest Love and HeartBeat scores), and conducting quality audits to identify improvement areas.

Partnering with department heads to tailor learning initiatives, support onboarding, and drive continuous development through structured coaching and feedback.

Managing training resources, including the training library and IHG programs, to ensure consistent access to learning tools for all team members.

Collaborating with leadership to align training strategies with hotel goals, improve team engagement, and foster a culture of excellence and accountability.

What We need from you

Bachelor’s degree in Hospitality, Human Resources, Education, or a related field, with at least 4–6 years of experience in training, learning & development, or quality assurance within the hospitality industry

Strong understanding of hotel operations, service standards, and performance improvement practices

Excellent communication, facilitation, and coaching skills with a passion for people development

Ability to analyze data (e.g., guest feedback, audit results) and translate insights into effective training and quality initiatives

Proficiency in using learning management systems, presentation tools, and Microsoft Office; knowledge of IHG training platforms is a plus

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.