Job Description

Role Summary

As an Operations Manager, you will play a key role in driving operational excellence and ensuring alignment between global operations and business objectives. You will collaborate closely with cross-functional teams, business leaders, and external partners to optimize processes, manage resources, and deliver efficient, compliant, and high-quality operations.

This is an exciting opportunity to lead impactful initiatives, mentor emerging leaders, and contribute to a mission-driven organization focused on continuous improvement and sustainable growth—while operating with a high degree of autonomy.

Key Responsibilities

Operational Leadership

Oversee Global Operations within defined domains in Nepal, ensuring alignment with business goals.

Drive cross-functional operational excellence and continuous improvement initiatives.

Mentor and support junior team members and operational leads to strengthen execution capabilities.

Champion Operations OKRs, fostering ownership and accountability across teams.

Business Partnership

Act as a trusted advisor to the Country Manager and leadership team on operational risks, opportunities, and strategy.

Build strong cross-functional relationships to influence decisions and support enterprise objectives.

Travel Management

Manage global travel strategy, ensuring policy compliance, cost optimization, and sustainability.

Oversee vendor performance, contract management, and travel risk mitigation.

Facilities Management

Lead facility operations in Nepal, ensuring efficient, compliant, and sustainable work environments.

Oversee maintenance, space planning, asset management, and day-to-day operations.

Develop preventive maintenance plans and sustainability initiatives.

Ensure compliance with health, safety, environmental, and statutory regulations; lead audits and corrective actions.

Manage vendor contracts to ensure quality, cost efficiency, and reliability.

Lead facility projects (renovations, relocations, upgrades) with minimal disruption.

Act as the point of contact for audits, compliance, and operational reviews.

Collaborate with landlords, vendors, and stakeholders for seamless operations.

Support business continuity planning and infrastructure risk management.

Design and oversee a global F&B strategy to enhance employee experience and culture.

Events Management

Lead planning and execution of global and executive events aligned with company culture.

Define and track KPIs to measure event effectiveness and ROI.

Budget & Cost Management

Manage operational budgets, forecasting, and financial reporting.

Identify cost-saving opportunities while maintaining quality and compliance.

Culture & Compliance

Model and embed the organization’s Culture Code in operational practices.

Ensure compliance with InfoSec, legal, and internal control requirements.

Team & Performance Management

Lead teams through change, building resilience and accountability.

Drive performance management, succession planning, and continuous development.

Requirements

Competency Requirements

Strong expertise in facilities management, maintenance, and repair.

Knowledge of security systems, access control, and safety compliance.

Understanding of health, safety, and environmental regulations.

Experience in vendor negotiation, contract management, and performance monitoring.

Ability to optimize space utilization and workplace planning.

Competence in sustainability, energy management, and cost efficiency.

Strong stakeholder management, communication, and coordination skills.

Data-driven problem-solving and decision-making ability.

Proven leadership skills with the ability to guide and influence teams.

High integrity, attention to detail, and commitment to operational excellence.

Ability to manage emergencies and ensure business continuity.

Experience Requirements

2+ years of experience in an Operations Manager (or similar) role.

Experience managing teams of at least 2-3 members

Benefits

Great Mission and Culture

Meaningful Work

Market competitive salary

Quarterly variable compensation

Remote and Home working

Comprehensive medical cover

Group life insurance

Personal development and growth opportunities

Office snacks and lunch

Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!