Job Description

About the RoleAs a Reservation & Revenue Officer, you will be the central point for guest communications and revenue management. Working from Nepal, you will oversee the guest lifecycle from booking inquiries to check-out ensuring smooth operations, high occupancy, and excellent guest experiences. This role combines reservation handling, guest communication, and revenue optimization, making you a key contributor to both customer satisfaction and business growth.ResponsibilitiesBooking & Revenue Management• Manage room/pod availability and pricing across OTAs (Booking.com, Expedia, Agoda, Hostelworld, Airbnb) and direct website.• Monitor market trends and competitor pricing to adjust rates dynamically.• Ensure real-time updates across all platforms to prevent overbookings.• Convert inquiries into confirmed bookings and upsell rooms, packages, and services.Guest Communication & Relationship Management• Send personalized pre-arrival emails and manage special requests.• Handle booking modifications, cancellations, and guest complaints professionally.• Implement strategies to encourage post-stay reviews on Google and OTAs.Social & Direct Messaging Management• Manage direct messages on social platforms (Instagram, etc.) to drive bookings.• Log guest interactions into CRM systems for personalized future offers.Reporting & Analytics• Prepare daily, weekly, and monthly reports on booking sources, ADR, and revenue forecasts.• Identify booking patterns and recommend promotional strategies.Requirements• Bachelor’s degree in Hotel Management or Travel & Tourism Management.• 1–3 years of experience in hospitality, reservations, or revenue management.• Strong sales skills with ability to convert leads and upsell services.• Excellent verbal and written English communication skills; additional languages are a plus.• Proficiency in PMS software, Channel Managers, and booking platforms (SiteMinder, Booking.com, Airbnb).• Familiarity with CRM systems preferred.• Strong attention to detail, multitasking ability, and professional demeanor.What We Offer• Hands-on experience in international hotel operations.• Opportunity to work with global OTAs and CRM systems.• Exposure to dynamic pricing and revenue optimization strategies.• Supportive team environment with growth opportunities.