Job Description

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events..

We create truly memorable experiences through seamless service, thoughtful planning, and meaningful guest connections. But could you be the one ensuring every guest journey begins with a smooth and professional reservation experience? We’re searching for a Reservation Manager to lead our reservations operations and support revenue growth, operational efficiency, and exceptional guest service at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

Managing the daily operations of the Reservations department to ensure accurate, efficient, and guest-focused reservation handling

Supervising and supporting reservations colleagues to maintain high service standards and operational efficiency

Monitoring room inventory, booking patterns, and reservation accuracy to maximize occupancy and revenue opportunities

Coordinating closely with Revenue Management, Sales, Front Office, and other operational teams to ensure seamless guest experiences and effective inventory management

Handling guest inquiries, special requests, group reservations, and reservation-related concerns professionally and promptly

Assisting with forecasting, reporting, and analysis of reservation trends, market demand, and business performance

Ensuring all reservation procedures, rate codes, and booking practices comply with hotel policies and brand standards

Supporting training, coaching, and development of reservations team members while fostering a collaborative and service-focused work environment

What We need from you

Diploma or higher education qualification in Hotel Management, Hospitality, Business Administration, or related field preferred

Minimum 4–6 years of hotel reservations or Front Office experience, including supervisory or managerial exposure preferred

Strong understanding of hotel reservation systems, room inventory management, and revenue principles

Excellent communication, organizational, and guest service skills

Strong analytical and problem-solving abilities with attention to detail

Familiarity with hotel property management systems, channel distribution platforms, and Microsoft Office preferred

Ability to work efficiently in a fast-paced hospitality environment and manage multiple priorities effectively

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.