Job Description

Company DescriptionChaudhary Group (CG) is Nepal’s leading multinational conglomerate, with diversified business interests in sectors such as FMCG, banking, energy, education, hospitality, and telecommunications. CG has a legacy of innovation and impact, committed to Nepal’s growth and global presence.CG Net is Chaudhary Groups foray into the fiber internet service domain. Launched to revolutionize broadband connectivity in Nepal, CG Net offers ultra-fast, reliable, and affordable FTTH (Fiber-to-the-Home) internet services. With a focus on innovation, service quality, and customer experience, CG Net aims to bridge the digital divide and set new benchmarks in Nepal’s internet landscape.CG Net is looking for Technical Support Executive responsible for providing first-level technical and service support to customers, ensuring quick resolution of common issues and proper escalation of complex problems.Key Responsibilities• Handle inbound calls related to internet, IPTV, and service issues• Diagnose and troubleshoot basic connectivity problems (router, fiber, etc.)• Guide customers through step-by-step issue resolution• Log tickets accurately in the system with proper categorization• Escalate unresolved or technical issues to outbound team/Field team/NOC• Follow up on open tickets and ensure timely closure• Maintain customer satisfaction during complaint handling• Identify recurring issues and report to supervisorsSkills & Requirements• Basic ISP technical knowledge (network, router, fiber)• Problem-solving ability• Patience and customer handling skills• Clear communication• Ability to multitask