Job Vacancy For Quality Assurance Analyst, Job Vacancy In Vianet Communications Pvt. Ltd,

Quality Assurance Analyst

Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Job Location: Jawalakhel, Lalitpur

Job Duties & Responsibilities:

• Listen to live/recorded calls to ensure advisors are providing accurate information
• Evaluating agent performance with call center quality assurance and provides trend data to team leader
• Providing coaching and developing plans for learning and skills development
• Enabling regulatory compliance
• Responsible for implementing a plan with errors being fixed
• Assist in developing, creating and implementing call center quality processes and procedures as well as making recommendation for enhancements to training materials as needed to enhance the overall customer experience.
• To constantly monitor and propose meaningful and constructive feedback to the team lead
• Map the need for training and enhancements to the onboarding program and participate in calibration sessions to maintain consistency in internal evaluations
• Perform other related duties as assigned
• Duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

Application Deadline: 2022-04-18